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Security Systems Solutions
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Maintenance & Support Service
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Our
Integrated Security Systems
solutions are based on advanced and technically complex hardware and
software, which in turn necessitates technical support and periodic
maintenance of the complexes by experienced and qualified specialists.
Currently we offer three options of the service package:
1-st
option:
Term contract for maintenance and support with a fixed value during the
term of its action (normally 1 year). The principle "All inclusive" is
in action, which involves the removal of the problem by and at the
expense of the service provider, regardless of its causes: a software
failure, equipment failure etc., as well as the implementation of
preventive maintenance for proactive detection of potential
vulnerabilities in the customer's Security System. Furthermore, it
includes the customer company employees' training of system management
and administration skills. Additionally the SLA (Service Level
Agreement) is ratified, which records the Terms of services: response
time, the time required for the identification and subsequent solving
of the problems; terms of services in overtime and several other
parameters that have direct impact on the service and support quality.
2-nd
option: A
contract with a fixed service time bank. In this case, the customer
gets a fixed number of man-hours of service support with a
predetermined 1 man-hour cost. Write-off of the bank time will be made
upon the provision of services based on service reports, which allows
the customer to track the expenses for a particular service as closely
as possible Similarly to the "All Inclusive" agreement, the
set
of services, SLA, etc. are indicated. Undoubted advantage of a contract
based on the Time Bank is the possibility of its automatic renewal in
case of early spending of the Time Bank time by purchasing the
additional man-hours, or if the originally purchased man-hours were not
spent during the term of contract (normally 1 year) for one reason or
another.
3-d
option: A
contract with one-time maintenance upon request with a regular service
maintenance 2 times per year. The cost of the man-hour and the
engineer's visit is stipulated in advance in the service contract. For
each object, a leading service engineer is assigned, which can be
changed only for the duration of his leave (disorder) with a partial
translation of the functions to his deputy. Similarly to the All
inclusive agreement, a set of services, SLA, etc., is specified.
In any of those options, list of executed work is being recorded in the
faults and maintenance journal. A sample of the journal can be found
here.
Regulations for service maintenance:
terms and description of
the works
for SM-1 and SM-2.
For more information on the conditions of technical support and service
provision, please contact our Security Systems Department
representatives or by e-mail info@css.ru. |
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©
Copyright CSS
2015
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IT
INFRASTRUCTURE: Successful cooperation for providing IT
services to Global Serve company
continues. Works are going on infrastructure projects for Nikamed,
Greif and
DHL companies.