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Security Systems Solutions |  |
Maintenance & Support Service
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Our
Integrated Security Systems
solutions are based on advanced and technically complex hardware and
software, which in turn necessitates technical support and periodic
maintenance of the complexes by experienced and qualified specialists.
Currently we offer two options of the service package:
1-st option:
Term contract for maintenance and support with a fixed value during the
term of its action (normally 1 year). The principle "All inclusive" is
in action, which involves the removal of the problem by and at the
expense of the service provider, regardless of its causes: a software
failure, equipment failure etc., as well as the implementation of
preventive maintenance for proactive detection of potential
vulnerabilities in the customer's Security System. Furthermore, it
includes the customer company employees' training of system management
and administration skills. Additionally the SLA (Service Level
Agreement) is ratified, which records the Terms of services: response
time, the time required for the identification and subsequent solving
of the problems; terms of services in overtime and several other
parameters that have direct impact on the service and support quality.
2-nd option: A
contract with a fixed service time bank. In this case, the customer
gets a fixed number of man-hours of service support with a
predetermined 1 man-hour cost. Write-off of the bank time will be made
upon the provision of services based on service reports, which allows
the customer to track the expenses for a particular service as closely
as possible Similarly to the "All Inclusive" agreement, the
set
of services, SLA, etc. are indicated. Undoubted advantage of a contract
based on the Time Bank is the possibility of its automatic renewal in
case of early spending of the Time Bank time by purchasing the
additional man-hours, or if the originally purchased man-hours were not
spent during the term of contract (normally 1 year) for one reason or
another.
For more information on the conditions of technical support and service
provision, please contact our Security Systems Department
representatives . |
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NEWS:
|  IT
INFRASTRUCTURE: Range of provided IT services extension in Wipro Project at Sakhalin.
CABLING
SYSTEMS: CSS is acknowledged by CommScope (SYSTIMAX SCS) as Number 1 Top partner in year 2011.
Successful project completion on SCS installation in Boston Consulting Moscow office. Works continuation for network
expansion in B,C,D,E and F Terminals of Sheremetyevo airport, at LG Electronics plant, in DHL Logistic in Khimki Business-center, in IKEA Khimki and Belaya Dacha, Nomos Bank, "Gruppa Cherkizovo", in Dupont, Repsol, Pepsico Moscow offices. Works
started in FMC Technologies Moscow office. OUTSOURCING:
Shell, Repsol, Abbott, Pepsico, Fritolay, MSD companies with total
number of users more than 10 000. Contracts concluded for providing IT services to AMMANN, Monsanto and Brown Forman companies.
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© Copyright CSS
2012 |
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