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Managed Services Solutions |  |
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Over the past 22 years in Russia, CSS has delivered Managed Services
and a variety of traditional Service Elements right across our
prestigious client base. Working in partnership with you, our goals are
simple: To optimize your IT investments with expert services to manage
your information infrastructure based on your service level
requirements and budget.
Whether you are a small to medium company looking for local support or
a global enterprise looking to dovetail with Global Framework
Agreements or simply to homogenize your IT Services and manage 3rd
party suppliers, CSS has the experience and the expertise to help.
Service
Desk
Service Desk (SD) expands beyond handling user problems and other
Incidents, the demands on the function increase significantly. It is
critical that SD includes an interface to other ITSM processes, and can
smoothly drive workflow through automated controls.
On-site
Support / On-call Support
On-site Support is a set of Services to provide IT engineers on
full-time basis on client's site to maintain a wide range of IT
equipment and software and provide technical support for end-users.
On-call support is a set of services to provide IT engineers on
client's site to maintain a wide range of IT equipment and software and
provide technical support for end-users for a fixed period of time as
well as on 'prepaid time-bank' basis.
Off-site
Support
Off-site Support is a set of services that includes remote support,
testing services, warranty/non-warranty maintenance and repair of IT
equipment, Disaster Recovery services.
VIP
On-site/Off-site Support
Maintenance and technical support for Senior Management by
high-qualified specialists in accordance with client's requirements
Consultancy
Services
Utilising our experience and knowledge, CSS can work with your
Management team to ensure that the appropriate Service Solution is
designed and implemented to meed the needs of your business
Project
and Programme Management
Our Project management expertise can help to ensure that any solution
is correctly implemented to minimise disruption and maximise return on
investment, on time and budget. Whether under Implementation,
Transition or Transformation, CSS can help you achieve your goals.
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NEWS:
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INFRASTRUCTURE: Range of provided IT services extension in Wipro Project at Sakhalin.
CABLING
SYSTEMS: CSS is acknowledged by CommScope (SYSTIMAX SCS) as Number 1 Top partner in year 2011.
Successful project completion on SCS installation in Boston Consulting Moscow office. Works continuation for network
expansion in B,C,D,E and F Terminals of Sheremetyevo airport, at LG Electronics plant, in DHL Logistic in Khimki Business-center, in IKEA Khimki and Belaya Dacha, Nomos Bank, "Gruppa Cherkizovo", in Dupont, Repsol, Pepsico Moscow offices. Works
started in FMC Technologies Moscow office. OUTSOURCING:
Shell, Repsol, Abbott, Pepsico, Fritolay, MSD companies with total
number of users more than 10 000. Contracts concluded for providing IT services to AMMANN, Monsanto and Brown Forman companies.
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© Copyright CSS
2012
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