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Managed Services Solutions

On-site Support / On-call Support

On-site Support is a set of services to provide IT engineers on full-time basis on client's site to maintain a wide range of IT equipment and software and provide technical support for end-users.

On-call support Support is a set of services to provide IT engineers on client's site to maintain a wide range of IT equipment and software and provide technical support for end-users for a fixed period of time as well as on 'prepaid time-bank' basis.

List of proposed services:
  • Walk-in end-user support
  • Newcomers IT training
  • Asset Database maintain
  • AD management
  • Data Room Management
  • Tape Handling management
  • Print Services
  • IT hardware/software test
  • IT hardware/software database maintain
  • Warranty Management
  • Disaster Recovery & BCP (Business Continuity Planning)
  • Make ready for Trust Domain Audit

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    NEWS:
    IT INFRASTRUCTURE: Successful cooperation for providing IT services to Global Serve company continues. Works are going on infrastructure projects for Nikamed, Greif and DHL companies.CABLING SYSTEMS: Large automobile sales centres IT network modernization across Russia continues. Works completed for SCS installation in new office of Shell company in Moscow. Works continuation for network expansion at in all Moscow IKEA and also Utkonos retail shops and for Pepsico and DHL.SECURITY SYSTEMS: Works are going on for Security systems maintenance in BP Russia, LG and in Cleary Gottlieb offices and also in BC "Prokon".  OUTSOURCING: Shell, LG, Sakhalin Energy, Zoetis, Aliexpress, Syngenta companies with total number of more than 15 000 users. Contracts with  Sharp and Atrdius are in progress at Delta Plaza BC.

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