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Overview

Managed Services Solutions

Consultancy Services
IT-Consultancy Services
Utilising our experience and knowledge, CSS can work with your Management team to ensure that the appropriate Service Solution is designed and implemented to meed the needs of your business
  • IT department work process organization and integration
  • Service desk (Helpdesk & On-Site support) implemention
    • Remote users support/tools required implement
    • Implement of specialized software for SD processes
    • On/Off-site support
    • On-call support
    • Detailed description for Incident/Problem management
    • Key rates for efficiency control
  • Manage process
    • Incident management
    • Service level management
    • Services continuity
    • Disaster Recovery & BCP (Business Continuity Planning)
    • IT Security
    • Incidents
    • Problems
    • Escalation
    • Efficiency control
    • Reporting
    • Trust Domain Audit
    • Product supply chain management
  • IT budget management:
    • IT finance management process
    • Budget schedule
    • Investments justify & return forecast
    • External/internal SLA & OLA creation, implementation and business as usual
  • Product supply:
    • Request and IMAC management (Install, Move, Add, Change)
    • Desktop environent
    • Network Infrastructure
    • Data Room 'turnkey' Installations

 
NEWS:
 IT INFRASTRUCTURE: Range of provided IT services extension in Wipro Project at Sakhalin. CABLING SYSTEMS: CSS is acknowledged by CommScope (SYSTIMAX SCS) as Number 1 Top partner in year 2011. Successful project completion on SCS installation in Boston Consulting Moscow office. Works continuation for network expansion in B,C,D,E and F Terminals of Sheremetyevo airport, at LG Electronics plant, in DHL Logistic in Khimki Business-center, in IKEA Khimki and Belaya Dacha, Nomos Bank, "Gruppa Cherkizovo", in Dupont, Repsol, Pepsico Moscow offices. Works started in FMC Technologies Moscow office. OUTSOURCING: Shell, Repsol, Abbott, Pepsico, Fritolay, MSD companies with total number of users more than 10 000. Contracts concluded for providing IT services to AMMANN, Monsanto and Brown Forman companies.

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